This Shipping Policy explains how orders from Ithalmar are prepared and delivered. For help, contact support@ithalmar.com.
Delivery availability depends on destination, product type and logistics provider. If an address cannot be served, support may contact the customer.
Orders are normally reviewed and prepared within a reasonable business timeframe after confirmation. Timing may vary during holidays or high-volume periods.
Estimated shipping times depend on the destination and carrier. Estimates are indicative and may be affected by external logistics conditions.
Shipping costs, if applicable, are displayed during checkout or order confirmation and may vary by destination or product.
When tracking is available, customers may receive updates through the contact details provided with the order.
Customers must provide complete and accurate delivery information. Incorrect details may cause delays, failed delivery or additional costs.
For delayed, damaged or missing deliveries, contact support@ithalmar.com with the order reference and delivery details.