This Refund Policy explains how return and refund requests are handled by Ithalmar. Contact: support@ithalmar.com.
Consumers may request a return within 14 days from receiving the product where applicable under consumer law.
Returned products should be unused, complete, undamaged and, where possible, in original packaging. Used or damaged products may not qualify for a full refund.
Some items may be excluded from return for hygiene, personalization, sealed-goods, rapid deterioration or other reasons allowed by law.
To request a return, email support@ithalmar.com with your name, order reference, product received and reason for the request. Support will provide instructions when eligible.
After eligible returned products are received and inspected, refunds are processed within a reasonable timeframe using the applicable payment or agreed procedure.
Return and refund questions can be sent to CHILIS LAB SL at support@ithalmar.com.